Frequently Asked Questions

How long do I have the rentals for?

Our advertised rental rates typically cover a 24 hour period. We do make adjustments and exceptions based on the needs of our clients.

 

If it breaks, what happens?

Not a problem. We clearly state in our contract that if an item is irreparably damaged or lost, we charge twice the rental cost of said item to replace it. We always alert clients post event if there is damage prior to charging the credit card on file.

 

What is your payment policy?

Once you've decided on the inventory that suits your needs, we will put together a contract for your review. Upon signing the contract, 50% of the total must be paid; and the balance must be paid 3 weeks prior to the event. Should you have last minute add-ons, these are to be paid as items are requested leading up to the event. A credit card must be kept on file for any broken or lost items. Payments are non-refundable.  

 

Are your items food + beverage ready?

Our vintage china, glassware flatware + select serving items are food + beverage ready. Most of the vases + decor items are not, with a few exceptions. Please ask and we'll be happy to point you in the right direction!

 

If I don't see it, can you get it for me?

Yes, most likely we can! We source items all the time for clients. The price will depend on the item(s) requested and how much time we have to source it. We do LOVE to hunt down needed items and add to our inventory!

© 2019 by H. Smith & Co.